Contact support
Email us at support@getrentz.co.za from the same address on your Rentz account when possible. Include your name, role (landlord, tenant, or service pro), and a short description of the issue.
Hours: Monday–Friday, 08:00–17:00 SAST (excluding South African public holidays).
What we can help with
Account & login
Password resets, sign-in issues, switching between landlord, tenant, or pro roles, and updating your profile.
Rent & payments
Rent collection, arrears, Paystack payment links, receipts, and prepaid electricity top-ups where enabled.
Smart hardware
Gate motors, biometric locks, cameras, and meter integrations — setup, offline devices, and access logs.
Maintenance & service pros
Job requests, bids, escrow, and service-pro portfolio or QR business-card links.
Privacy & account deletion
POPIA requests, data export questions, and permanent account removal.
Send a message
Submit the form below and we'll email you a copy. Messages go to support@getrentz.co.za.
Delete your account
In-app deletion from Profile & settings, plus this public path for App Store and Google Play.
Business licensing
Organization licenses only — not sold to consumers or families. Rent and job payments are real-world services, not IAP.
Privacy policy
How Rentz handles personal information under POPIA.
Canonical support URL: https://www.getrentz.co.za/support/