How to delete your account
This applies to accounts created in the Rentz iOS and Android apps (package za.co.refineddigital.rentz), the Rentz PWA, and www.getrentz.co.za.
1. Delete from the app
In the Rentz iOS/Android app, tap Account (top right) → Delete account. Or sign in → Profile & settings → Delete account. Enter your registered email and confirm. Deletion completes on the device immediately — you do not need to email or call support.
2. Or use this page
Submit the form below with the same email registered on your Rentz account. This also completes deletion on this device without contacting customer service.
3. Confirmation
You will see an on-screen confirmation when deletion is complete. Primary account access ends immediately. Residual backups may take up to 30 days to purge. Some legal or financial records may be retained where South African law requires.
Typical timeline: we aim to complete verified deletion within 14 days. Primary account access is disabled as soon as verification succeeds. Residual backups may take up to 30 days to purge.
Data we delete
- Account login credentials and profile details (name, email, phone, organisation, avatar)
- App preferences, demo session data stored for your login, and device-linked install flags where held by us
- Messages and marketing opt-in records tied only to your user account
- Service-pro portfolio media and business profile fields linked to your pro account (where you are the account owner)
Data we may retain
- Financial and lease records we must keep for tax, audit, or dispute purposes (for example rent receipts or escrow references), retained only as long as South African law or a legitimate landlord–tenant obligation requires
- Anonymised or aggregated analytics that no longer identify you
- Content another party lawfully still needs (for example a landlord’s own property records that mention a former tenant’s unit history, stored under the landlord’s account — we remove your login and personal contact where possible)
- Backup copies that may take up to 30 days to clear after primary deletion
Request account deletion
Submit the form below. Requests are sent to support@getrentz.co.za. You can also email that address directly with subject line Delete my Rentz account.
Canonical URL for Google Play: https://www.getrentz.co.za/delete-account/
See also our Privacy Policy.